Analyst II Infrastructure Services at HP ES Company Review

Digital and Technology Solutions Professional (Integrated Degree) – Level 6 (IT Consultant pathway)
My role as a Digital and Technology Solutions Professional (Level 6) combines hands‑on technical delivery, business analysis, and professional consultancy skills, while completing a BSc (Hons) degree apprenticeship. I work within a live client and account environment at DXC Technology, applying academic learning directly to real‑world digital and technology solutions.
The role focuses on analysing business and technical requirements, designing and supporting technology solutions, and working with a wide range of stakeholders to support digital transformation, service improvement, and project delivery. Alongside this, I actively maintain my professional development, competency evidence, and academic portfolio in line with the apprenticeship Knowledge, Skills and Behaviours (KSBs).
What the Role Involves on a Day‑to‑Day Basis
Technical & Analytical Work
Supporting the analysis of business problems and technical requirements to identify appropriate digital or technology solutions
Applying foundational knowledge across infrastructure, cloud, data, security, and software concepts, depending on assignment needs
Assisting with technology solution design, documentation, and service improvement initiatives
Engaging in basic monitoring, troubleshooting, and operational support activities where required
Project & Delivery Support
Supporting project delivery activities, such as:
Scope and requirement management
Risk and issue identification
Schedule and deadline tracking
Documentation and reporting
Working to agreed deadlines and quality standards
Contributing to continuous improvement within projects and services
Stakeholder Engagement
Communicating regularly with technical and non‑technical stakeholders, including:
Assignment managers
Project managers
Team members
Academic and early careers contacts
Attending daily or regular team calls, meetings, and briefings
Providing clear updates, asking questions proactively, and collaborating across teams
Governance, Compliance & Professional Practice
Maintaining accurate timekeeping, expenses, and compliance records
Completing mandatory organisational and security training
Updating skills, competencies, CV, and Individual Development Plan (IDP) in systems such as Workday and AspireU
Working in line with organisational standards, governance, and security requirements
Academic & Apprenticeship Activity (20% Off‑the‑Job Learning)
Attending university and QA training sessions, workshops, and tutorials
Completing academic modules across areas such as:
Data modelling and databases
Cloud solutions and cyber security
IT project management
Business systems and technology strategy
Producing assignments, portfolio evidence, and a major work‑based project
Reflecting on learning and applying theory directly to workplace tasks
Professional Development & Behaviours
Demonstrating key professional behaviours, including:
Accountability for deliverables
Proactive risk mindset
Collaborative working
Transparent communication
Ability to adapt under pressure
Actively engaging in continuous professional development (CPD)
Participating in early careers activities, knowledge‑sharing, and ambassador or community initiatives where applicable
Summary
Overall, my role is a blend of technical delivery, consultancy practice, structured learning, and professional development. On a day‑to‑day basis, I balance practical work, stakeholder collaboration, and academic study, ensuring that I build capability as a well‑rounded digital and technology professional while delivering real value to the organisation.

The programme is well organised and clearly structured, with a strong balance between academic learning and practical workplace application.
The structure is set out clearly from the outset, with defined modules, learning outcomes, and assessment points, which makes expectations transparent and helps with forward planning. The sequencing of modules is logical, allowing foundational knowledge to be built first and then progressively applied to more complex technical, analytical, and professional scenarios as the programme develops.
I find the blend of on‑the‑job learning and academic study particularly effective. The 20% off‑the‑job learning requirement is well integrated, enabling me to apply theory directly to real work activities rather than treating academic study as separate or abstract. This alignment supports deeper understanding and makes the learning more relevant and engaging.
The programme also benefits from regular touchpoints and support structures, including tutor sessions, workshops, feedback cycles, and progress reviews. These checkpoints help maintain momentum, ensure accountability, and provide opportunities to reflect on progress and adjust learning approaches where needed.
Overall, the programme is well planned, supportive, and structured in a way that encourages consistent progress, while still offering enough flexibility to accommodate real‑world work demands and individual development needs.

I receive a high level of ongoing support from my employer, DXC Technology, which has been instrumental in helping me balance my academic studies with my professional role and development.
DXC provides strong managerial and organisational support, including regular check‑ins with my assignment and people managers, which helps ensure my workload is manageable and aligned with both business priorities and my apprenticeship requirements. There is clear encouragement to dedicate time to learning, including support for the 20% off‑the‑job learning commitment.
I also benefit from access to a wide range of learning resources and development opportunities, such as internal training platforms, structured early careers programmes, mentoring, and stretch assignments. These opportunities allow me to apply academic learning in real‑world contexts and to develop skills that are directly relevant to my role and future career.
In addition, DXC fosters a supportive learning culture, where seeking guidance, asking questions, and engaging in reflective practice is encouraged. I feel supported in requesting feedback, exploring new areas of interest (such as AI and transformation initiatives), and expanding my professional network through collaborative projects and communities of practice.
Overall, the level of support from DXC Technology is strong, consistent, and enabling, giving me the confidence and structure needed to progress effectively both academically and professionally.

I receive a high level of structured and ongoing support from my training provider while working towards my qualifications, which has been fundamental to my academic progress and confidence throughout the programme.
The support is well organised and accessible, with regular contact from module tutors and support staff through scheduled workshops, tutorials, and review sessions. These sessions provide clear guidance on module expectations, learning outcomes, and assessment requirements, helping me to stay aligned with academic standards and deadlines.
I also benefit from constructive feedback on assignments, which highlights strengths as well as areas for development. Tutors are approachable and receptive to discussion, which supports reflective learning and helps me translate feedback into practical improvements for future work.
For the session, should I receive any additional feedback from the module tutors, I would really appreciate the opportunity to briefly discuss my result for the VH4028 – Software Engineering Fundamentals assignment. I am keen to better understand where I can improve and how to build on this learning going forward.
I would also welcome the opportunity to discuss the feedback provided for the VH4027 – IT Project Management assignment and to gain clarification on the areas identified for improvement. I would like to emphasise that I am not seeking to initiate a formal appeal; rather, my intention is to better understand how the feedback aligns with the marking criteria so that I can apply it more effectively in future work.
The feedback notes that the assignment was coherent, that all tasks were addressed, and that there was appropriate project analysis, discussion, and application of theory. It also identifies areas for improvement, particularly around the level of detail in Task 3, the Scope Statement, and the Risk Register, as well as the categorisation of mitigation strategies.
In particular, I would appreciate clarification on:
The type and depth of detail expected in Task 3, and how the theoretical application could have been made more specific within the context of my submission.
What additional detail would typically be expected in the Scope Statement, such as further breakdown of deliverables, assumptions, constraints, or success criteria.
How the Risk Register could have been developed more effectively, especially in relation to contingency and mitigation planning, and how mitigation strategies could have been more explicitly categorised, for example, accept, mitigate, transfer, or avoid.
My intention in raising these questions is to ensure I fully understand how the feedback maps to the marking criteria and to support continuous improvement in future assignments. In previous situations, receiving a mark without clear guidance on next steps has made it more difficult to progress, and I am keen to avoid that by engaging proactively with tutor feedback.
If possible, I would welcome any clarification or brief review that you feel would be appropriate during the session.
Overall, the support from QA in partnership with Northumbria University is strong, responsive, and learner‑focused, providing both academic guidance and reassurance while encouraging reflective practice and continuous development as I work towards my qualification.

I feel that my qualification supports my role very well and has a clear, positive impact on how effectively I perform in the workplace.
The programme is closely aligned to real‑world practice, which means the knowledge, skills, and behaviours developed through my training provider translate directly into my day‑to‑day responsibilities. Modules covering areas such as software engineering fundamentals, project management, business analysis, governance, and emerging technologies have strengthened my ability to approach tasks in a more structured, analytical, and professional manner.
The qualification has helped me to:
Apply theoretical frameworks and best practices confidently to practical workplace scenarios
Improve the quality and clarity of my documentation, analysis, and decision‑making
Take a more disciplined and reflective approach to project delivery, risk management, and problem‑solving.
Better understand how technology, governance, and change initiatives align with organisational objectives.
In particular, the emphasis on reflective practice and critical evaluation has helped me use feedback constructively, identify areas for improvement, and continuously enhance my performance. The ability to link academic learning with live work activities has increased both my confidence and effectiveness in my role.
Overall, the qualification has enhanced my capability, professionalism, and readiness to contribute value, enabling me to perform my role more effectively while also supporting my long‑term development within the organisation.

Yes

Yes, I would recommend DXC Technology to a friend, particularly to someone interested in building a career in technology, consulting, or digital transformation.
One of the main reasons is the strong support for learning and development. DXC places clear value on professional growth, especially for early‑career professionals, apprentices, and those looking to develop both technical and consultancy skills. There are structured learning pathways, access to training platforms, mentoring, and opportunities to gain practical experience alongside formal qualifications.
DXC also offers exposure to real client environments and meaningful work. Being able to work on live projects, transformation initiatives, and emerging areas such as AI, governance, and digital delivery helps build confidence and practical capability much earlier than in more siloed roles. This makes the learning experience highly relevant and rewarding.
In addition, the company fosters a collaborative and supportive culture. Colleagues are approachable, willing to share knowledge, and encouraging when it comes to asking questions, seeking feedback, and getting involved in wider initiatives. There are also opportunities to engage in networking, early careers communities, and extra‑curricular activities that help build a strong professional network.
Overall, I would recommend DXC because it provides a positive environment to learn, grow, and progress, with a good balance between professional development, real‑world experience, and long‑term career opportunities.