Shared Service Delivery Centre Engineer Review
at DXC
Higher Level Apprenticeship
Computer Systems Engineering, Customer Service
Erskine
Review Submitted: April 2026
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a Service Desk Apprentice working on leveraged accounts. On a day‑to‑day basis, I provide first‑line technical support to users, acting as the first point of contact for IT issues and service requests. This includes logging and managing tickets, troubleshooting hardware and software issues, resolving account and access problems, and escalating more complex incidents where required. I also focus on delivering good customer service, meeting SLAs, and learning from more experienced team members to build my technical knowledge and problem‑solving skills.
To what extent do you enjoy your programme?
3/5
I enjoy my programme as it gives me the opportunity to learn a wide range of troubleshooting methods and gain hands‑on experience with aspects of computers that are often overlooked. It’s been rewarding to develop a deeper understanding of how systems work while building practical skills.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my communication skills, teamwork skills, time management skills and troubleshooting skills.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well organised and structured. I have a clear understanding of how the programme progresses and what is expected at each stage, which makes it easy to track my development and stay focused on building my skills over time.
How much support do you receive from your employer?
4/5
Anytime I have required support from my employer I have had a fast response and a reliable answer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is very understanding and always making the time whenever we are looking for help towards the qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that my qualification supports me greatly in my role, as the training is directly related to the work I do day to day. It helps me apply what I’m learning in real situations, improves my understanding of IT concepts, and enables me to perform my role more confidently and effectively.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
In my work there are lots of networking events and activities that happen throughout the workplace. They allow us to communicate and build work friendships.
Recommendations & Advice
Would you recommend DXC to a friend?
Yes
Why?
A very welcoming and friendly company. There is help/support everywhere you look so that you are never alone and there is always someone to reach out to. The progression through the apprenticeship course is great for anyone interested in IT.
What tips or advice would you give to others applying to DXC?
Go for it. DXC welcomes anyone with open arms. It is a company that can help anyone progress to where they want to be.
