Apprentice Support Administrator Review
at Nrg Riverside
Level 3 Apprenticeship
Customer Service, Logistics and Operations
Skelmersdale
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Various admin and compliance roles which included raising jobs, filing paperwork, requesting paperwork, booking vehicle inspections, learning about permits and penalty charges and how to action and challenge fines, requesting POs etc
Over the course I spent time learning different departments and how the interact and work together to grow our company and provide great customer service in each department.
Each day was different. There were challenges and learning opportunities most days but I felt guided and supported.
Over the course I spent time learning different departments and how the interact and work together to grow our company and provide great customer service in each department.
Each day was different. There were challenges and learning opportunities most days but I felt guided and supported.
To what extent do you enjoy your programme?
5/5
I really enjoyed both the work and the college side of the apprenticeship.
As an older apprentice retraining I found I still learned a lot and where I already had knowledge things were adjusted to take that into account so we could still cover but spend more time on the parts I needed to expand my knowledge and understanding.
As an older apprentice retraining I found I still learned a lot and where I already had knowledge things were adjusted to take that into account so we could still cover but spend more time on the parts I needed to expand my knowledge and understanding.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learned a lot of new skills and expanded on skills I already had.
I leaned new tools to help with decision making and organisation, which will help me as I move forward in my new career.
I leaned new tools to help with decision making and organisation, which will help me as I move forward in my new career.
Structure and Support
How well organised/structured is your programme?
5/5
I was given a day a week to complete college work and if I had completed my day to day work I was always given the option of using the extra time to carry on with the college work or spend the time with research to help me expand my knowledge and understanding of the sections I needed to complete.
How much support do you receive from your employer?
5/5
My mentor checked in with me regularly to make sure I had what I needed and to ensure my work load wasn't interfering with the college learning.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor meet with me each month to go through the modules. They always answered my emails and queries in a timely manner and offered support when I needed it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The skills and tools that I have learned throughout my course allow me to have the confidence and knowledge to make decisions and know they are the right ones.
understand the business as a whole helps to to know how I fit in to the company and the importance of my role and the work I do.
understand the business as a whole helps to to know how I fit in to the company and the importance of my role and the work I do.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Some teams do have meet ups out side of work.
The company arranges an event at Christmas and occasionally so will the department managers.
The company arranges an event at Christmas and occasionally so will the department managers.
Recommendations & Advice
Would you recommend Nrg Riverside to a friend?
Yes
Why?
The people are lovely and supportive and are willing to teach if you are willing to learn. The atmosphere here at head office is friendly and supportive.
You are made too feel welcome and part of the team from day one.
Everyone cheers each other on and supports each other.
You are made too feel welcome and part of the team from day one.
Everyone cheers each other on and supports each other.
What tips or advice would you give to others applying to Nrg Riverside?
Be yourself, be honest if you don't know the information, ask questions and be willing to learn.
