Mortgage Support Apprentice Review
at Newcastle Building Society
Level 2 Apprenticeship
Finance
Newcastle upon Tyne
Review Submitted: April 2026
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a daily basis I complete tasks such as taking payments, setting up direct debits and amending credit files. I also deal with mortgage term expiry accounts, ensuring that each customer has a suitable plan to redeem their mortgage balance. I investigate accounts that aren't meeting their agreed monthly payments and look to resolve this efficiently.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my communication, problem solving and time management skills in my time working here. I have also learnt new skills such as IT skills and customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
It is very well structured. I had allocated time per week to focus on my apprenticeship. The lessons were structured well, giving me enough time to complete the directed private study before the next lesson.
How much support do you receive from your employer?
5/5
I received a lot of support from my line manager, team and early talent team. I had the support that I needed to get through the apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I received the necessary support from my training provider throughout the apprenticeship. I was able to reach out and ask questions knowing I would get a response in good time. I was given guidance every step of the way.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like I am able to use the valuable skills I have learnt, whilst achieving my qualification, in my role everyday. This helps me perform much better and overcome problems easily when I encounter them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are a few opportunities to socialise with colleagues and strengthen relationships whilst having fun. There are opportunities to participate in sports with colleagues.
Recommendations & Advice
Would you recommend Newcastle Building Society to a friend?
Yes
Why?
Newcastle Building Society is a really enjoyable place to work. It is a supportive and friendly working environment. Everyone is valued and recognised for their efforts.
What tips or advice would you give to others applying to Newcastle Building Society?
I would advise to others applying to Newcastle Building Society that they remain authentic and be themself. Authenticity is valued.
