SERVICE MANAGER Review

Item: SERVICE MANAGER at City of Wolverhampton Council
Rating: 4.4
Author: Anonymous

at City of Wolverhampton Council

Degree Apprenticeship

Business Management

Wolverhampton

Review Submitted: March 2026

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

5/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

MANAGING A SERVICE OF 20+ PEOPL WITH AN EDUCATION CONTEXT.
FINANCIAL MANAGEMENT OF BUDGETS.
PERFORMANCE MANAGEMENT
STAKEHOLDER LIAISON
CUSTOMER LIASON
COMPLAINT MANAGEMENT

To what extent do you enjoy your programme?

4/5

THE PROGRAMME WAS INSIGHTFUL FOR MY ROLE

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

MORE SECURE IN PROJECT MANAGEMENT KNOWLEDGE. GREATER KNOWLEDGE OF FINANCE MANAGEMENT AND STRATEGIC HUMAN RESOURCE MANAGEMENT.

Structure and Support

How well organised/structured is your programme?

4/5

IMPROVEMENTS HAVE BEEN MADE IN THE COURSE OVER TH 3 YEARS.

How much support do you receive from your employer?

4/5

SUPPORTED AS AND WHEN NEEDED.

How much support do you receive from your training provider when working towards your qualifications?

4/5

SUPPORT AS AND WHEN NEEDED FROM JOB COACH AND TUTORS.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I DO HAVE GREATER CONFIDENCE HAVING COMPLETED THIS COURSE - LITERALLY AT THE END OF IT NOW.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

YES - PROFESSIONAL NETOWKRS BUT ALSO SOCIAL ACTIVITIES BUT NOT FOR APPRENTICES SPECIFICALLY

Recommendations & Advice

Would you recommend City of Wolverhampton Council to a friend?

Yes

Why?

IT IS A FRIENDLY PERSON CENTRED EMPLOYER. DIVERSE WORKFORCE. OPEN TO CONSIDERING THE NEEDS OF EMPLOYEES FOR TRAINING AND DEVELOPMENT. RANGE OF POLICIES THAT SUPPORT WORKING PARENTS INCLUDING AGILE AND FLEXIBLE WORKING.

What tips or advice would you give to others applying to City of Wolverhampton Council?

MAKE SURE YOU PUT THE EFFORT INTO YOUR CV TO MAKE SURE YOU GET SHORTLISTED AS IN SOME AREAS THEY RECEIVE A VERY HIGH NUMBER OF APPLICANTS. USE THE PERSON SPECIFCIATION TO HELP YOUR APPLICATION AND CONSIDER THE DESIRABLE AREAS TOO.

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