Brokerage Officer Review
at Barnsley Council
Higher Level Apprenticeship
Healthcare
South Yorkshire, UK
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I arrange care and support for adults with eligible needs by working with social workers, service users, families, and care providers. My day-to-day work includes sourcing care packages, liaising with providers, managing urgent requests, and keeping accurate records to ensure people receive the right support at the right time.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme. It offers a good balance of learning with day-to-day work, and I feel supported to develop my skills while doing meaningful work that makes a difference.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The apprenticeship has helped me grow in confidence and independence. I’ve learned new skills while developing my communication, organisation, and problem-solving skills. I’m feeling more confident speaking with professionals and handling challenges in a professional way.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well structured, with clear expectations and a good balance between work and learning.
How much support do you receive from your employer?
5/5
I’ve had consistent support and protected time for study, which has helped me stay organised and confident throughout.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive great support with regular check-ins, coaching sessions, and support with coursework whenever needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification is helping me perform with more confidence, understanding, and with the ability to apply my learning directly to my role. It is encouraging me to work more reflectively.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, Barnsley Council offers opportunities such as employee networks, development sessions, plus our Cohort group can connect via Teams for support.
Recommendations & Advice
Would you recommend Barnsley Council to a friend?
Yes
Why?
Barnsley Council is a great place to complete an apprenticeship. I’ve felt supported from day one, with a manager and team who genuinely care about my development. The work is meaningful, the learning is well supported, and apprentices are treated as valued team members. I’d highly recommend it to anyone considering an apprenticeship.
What tips or advice would you give to others applying to Barnsley Council?
Be yourself and show a real interest in learning and supporting the local community. A positive attitude, willingness to learn, and good communication go a long way at Barnsley Council.
