Change Manager Review

As a Change Manager at Transport for Greater Manchester, my role exists to design, deliver and embed organisational change so that TfGM can achieve its strategic objectives while supporting colleagues through change in a structured, people‑centred way.
My role sits within People & Organisational Development.
Managing change and project activity against agreed plans, budgets and timescales
Monitoring progress and addressing risks and issues
Producing clear reporting and updates for stakeholders and governance

The Level 7 Senior Leader Apprenticeship is exceptionally well structured, providing clarity and consistency throughout the learner journey. From induction, the programme sets clear expectations around learning, assessment, off‑the‑job requirements and support, which makes it easy to understand what is required and when. The modular design builds logically, with each element linking clearly to the Senior Leader Knowledge, Skills and Behaviours, ensuring learning feels progressive rather than fragmented. Regular touchpoints with an apprenticeship coach and access to a comprehensive programme handbook provide reassurance and ongoing guidance, while assessment methods are clearly signposted and aligned to real work‑based activity. The balance between academic teaching, practical application and structured reflection is particularly effective, enabling me to plan my time well and integrate learning alongside my role. Overall, the programme’s structure creates a strong sense of direction, reduces uncertainty, and supports sustained engagement and progress throughout the apprenticeship.

The support from TfGM throughout my apprenticeship has been excellent and clearly demonstrates the organisation’s commitment to colleague development. From the outset, there has been clear guidance from the People team, alongside strong encouragement and flexibility from my line manager, which has made balancing work and study manageable. TfGM provides access to dedicated contacts, clear processes and practical resources that remove uncertainty and ensure issues are resolved quickly. Regular check‑ins, openness to flexible working, and genuine interest in my progress have created a supportive environment where learning is valued rather than treated as an add‑on. This organisational support has been key to maintaining momentum, confidence and sustained engagement with the programme.

The support from Arden University has been consistently strong and well structured throughout the apprenticeship. From induction, there is clear guidance on programme expectations, systems and assessment requirements, which creates confidence from the outset. Having a dedicated apprenticeship coach as a single point of contact provides reassurance and continuity, with regular check‑ins that focus on progress, wellbeing and readiness for assessment. Academic tutors are approachable and provide timely, constructive feedback that supports both learning and application in the workplace. In addition, access to academic skills resources and clear communication channels means support is always accessible when needed, creating a positive and enabling learning experience.

See comments above.

Yes

I would recommend Transport for Greater Manchester (TfGM) as an employer because it genuinely invests in its people and their development. TfGM has a strong commitment to learning and progression, with clear pathways such as apprenticeships, management development and leadership programmes that support colleagues at all stages of their careers. The organisation actively promotes flexible working, wellbeing and inclusion, creating an environment where people feel trusted and supported. TfGM’s values of Deliver, Adapt and Care are not just statements but are reflected in how colleagues are developed, listened to and encouraged to grow. There is also a strong sense of purpose in the work, with opportunities to contribute to improving transport and quality of life across Greater Manchester. Overall, TfGM offers meaningful work, strong development opportunities and a supportive, people‑focused culture.