optical assistant Review
at Specsavers
Level 2 Apprenticeship
Customer Service
Banbury
Review Submitted: October 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
using our system to arrive people when they come for their appointments as well as booking people for appointments, answering peoples questions and pre-screen for the optometrists
taking payments for appointments and contact lenses and answering the phone which entails all of the above
taking payments for appointments and contact lenses and answering the phone which entails all of the above
To what extent do you enjoy your programme?
5/5
I'm excited to go to work every day even through the long commute, I enjoy socializing with my coworkers and feel safe with my managers
I feel like i can help people beyond my duties and feel great satisfaction when I help a customer
I feel like i can help people beyond my duties and feel great satisfaction when I help a customer
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
technical skills and developed my communicational skills as dealing with different types of hard of hearing patients allows my to think of different and efficient ways to communicate further more how to describe actions to allow different patients to follow my instructions
Structure and Support
How well organised/structured is your programme?
3/5
due to my apprenticeship being newer there isn't clear resource I'm meant to uses as many resource will fall under a different apprenticeship so it can be little muddled what I'm to refer to myself and what to use
How much support do you receive from your employer?
5/5
I receive a proper learning tools and dedicated time for me to learn and space for me to go to
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have weekly calls with a coach and plenty off work to do to further my learning
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It allows my to better understand my tools and my duties for work as well as the policy
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
we have a Christmas dinner at a fine establishment host and paid for by the bosses in which every one invited and its not mandatory for any one to go
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
they have treated me with respect and kindness. They want to invest into people to see them grow into capable workers
What tips or advice would you give to others applying to Specsavers?
be ready to put your self out there succeed until you fail
