Apprentice Optical Assistant Review
at Specsavers
Level 3 Apprenticeship
Customer Service
Grays
Review Submitted: October 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Helping customers find glasses and supporting them through their visit in store
To what extent do you enjoy your programme?
4/5
I like the varied tasks but there’s always ups and downs when working in customer service.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Never worked in optics before so I’ve learnt a lot of new skills, I would say I’ve also become more confident as I’ve had to talk to many people.
Structure and Support
How well organised/structured is your programme?
4/5
They changed the layout of my learning whilst I was going through it which was a little confusing, but overall it was pretty organised.
How much support do you receive from your employer?
4/5
Support is there if I need it. My apprenticeship coach is lovely and always helpful.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Again someone is there if I have any questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
They’ve taught me everything I know about my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not organised frequently at my store, only rarely.
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
I enjoy my job but I often don’t feel as valued as I did at other jobs, especially as I’m a little older than the average apprentice I felt that I was working at the same level as my colleagues but getting paid almost half of what they were on.
What tips or advice would you give to others applying to Specsavers?
Don’t rush ahead and try and learn everything too quickly, there is a lot more to optics than you think.
