Call Centre apprentice Review
at Specsavers
Level 2 Apprenticeship
Customer Service
Stanley, Durham
Review Submitted: October 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
A normal day would be coming in and picking up the phones always straight away especially on a monday. I would do all sorts of admin work and outbound calls aswell as calling people and 3 stores ringing my phone. i would take care of queries and order contact lenses chase lab delivery’s etc
To what extent do you enjoy your programme?
4/5
i thoroughly enjoy my job and the journey of my apprenticeship i would love to grow further into the business by becoming an audiologist
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have developed so many new skills throughout my apprenticeship being able to speak to customers and people with respect and professionalism
Structure and Support
How well organised/structured is your programme?
5/5
amazingly structured and organised i had so much help throughout the whole year and meetings and face to face visits i don’t think anyone could’ve done anything differently
How much support do you receive from your employer?
4/5
i receive a lot of support
How much support do you receive from your training provider when working towards your qualifications?
5/5
i received so much support from my coach for my end point assesment and it showed a lot in my results
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
the company is very well structured when hiring people to training them apprenticeships etc
What tips or advice would you give to others applying to Specsavers?
apply and not to be scared or nervous
