diagnostic technician Review
at Specsavers
Level 3 Apprenticeship
Customer Service
Romsey
Review Submitted: September 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
my day to day involves mostly customer service centered around dispensing, repairing and collecting people's glasses and and answering optic related questions
To what extent do you enjoy your programme?
5/5
very much so
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
my customer service improved
Structure and Support
How well organised/structured is your programme?
5/5
very well structured with two coaches to help push me through the work
How much support do you receive from your employer?
5/5
sat in on some of my calls and made sure my work was prepared for my apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
5/5
very helpful and gave 1 to 1s
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
gives me more knowledge and and more colleague trust to oversee situations and competently handle them
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
no
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
good options for advancement
What tips or advice would you give to others applying to Specsavers?
have good customer service skills
