Optical Assistant Review
at Specsavers
Level 3 Apprenticeship
Customer Service
London
Review Submitted: July 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to attend to customers for collection and dispense. Also to help optometrists by doing pre-screening before they take a customer in.
To what extent do you enjoy your programme?
4/5
I enjoyed working and also being able to study alongside.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have definitely developed my customer service skills and solving problems.
Structure and Support
How well organised/structured is your programme?
5/5
My apprenticeship coaches [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] were very helpful and organised. Every virtual learning was well structured.
How much support do you receive from your employer?
3/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support from [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My apprenticeship coaches [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] would always help me and guide me throughout.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
Overall it was a good experience and teaches you a lot of things.
What tips or advice would you give to others applying to Specsavers?
For anyone doing an apprenticeship like me i would say it is a good start and the apprenticeship coaches are very helpful!!
