Mortgage Support Apprentice Review
at Newcastle Building Society
Level 2 Apprenticeship
Finance
Newcastle upon Tyne, UK
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I answer customer calls, amend direct debits, assist customers with general queries, take payments, amend credit files and assist customers in financial difficulties.
To what extent do you enjoy your programme?
4/5
I enjoy the apprenticeship programme quite a lot. It is a fun way to learn, gain experience and also earn money.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt valuable communication skills which I will be able to use in different scenarios. I have learnt how to use different systems such as workflow and AS400.
Structure and Support
How well organised/structured is your programme?
4/5
It is very well organised. The early talent time put a lot of time into introducing the cohort to the corporate life.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer. My manager devotes time to make sure I am on track and I have no issues. I was also assigned a mentor who I can go to when I need advice. I was also assigned a buddy who had previously been in my shoes.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a good amount of support from Kaplan as I have calls with my talent coach quite frequently where she makes sure I am up to date and discusses different learning objectives with me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I learn about valuable skills when completing work given to me by my training provider. This ranges from basic communication skills to specific skills such as excel.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, at my workplace we often have volunteering days. Also, as a cohort we often meet at lunch/outside of work to connect.
Recommendations & Advice
Would you recommend Newcastle Building Society to a friend?
Yes
Why?
Newcastle Building Society has really helped me grow as a person. I have learnt valuable skills and have built some great relationships. Joining the company through the apprenticeship programme is a good way to enter the corporate world. I have felt welcomed since day 1 and have enjoyed every single day at work.
What tips or advice would you give to others applying to Newcastle Building Society?
Be your authentic self. Build a strong CV and cover letter. Research Newcastle Building Society. Prepare for the interview.
