Call Centre Apprentice Review
at Specsavers
Level 2 Apprenticeship
Customer Service
Stanley, Durham
Review Submitted: April 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day to day basis i answer calls that come through whilst taking care of the admin side of nhs listings and hearcare admin,this requires ringing patients to triage them,making sure the diary is in correctly etc
To what extent do you enjoy your programme?
3/5
i enjoy the job however the apprenticeship work sometimes seems pointless
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt lots of developing skills, with being young this job has helped me so much with my confidence
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised and structed, there is always someone for everything. Members of staff go alot more back then shop floor and optoms, e.g , lab ,directors ,coaches, contact centre, IT ,apprenticeship people
How much support do you receive from your employer?
5/5
A lot of support, if I needed something I would feel comfortable asking for it
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support , they help me be prepared months early they encourage me a lot to push myself,
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me some authority to make me feel confident in what I am doing
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
NO
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
I would recommend it because it is an amazing job that isn't just about eyes, there is a lot of support in whichever job role you are in
What tips or advice would you give to others applying to Specsavers?
I would tell them to be confident and open
