Customer services Review
at Motability Operations
Level 3 Apprenticeship
Customer Service
Bristol
Review Submitted: April 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work in different departments of Motability operations, learning the running's of the different areas and how they merry each other. I am doing tasks such as sending v5 documentation to appropriate people, changing names and address of customers on the scheme who's details need updating, auditing the driver forms we hold for 7 years retention. I will be moving on to learn the phone lines soon , answering calls from new customers wishing to join the scheme.
To what extent do you enjoy your programme?
4/5
It is always busy and never bored or not enough jobs to do.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt new skills such as admin tasks, how to mail merge , use a bot , excel and word.
Structure and Support
How well organised/structured is your programme?
4/5
It seems to be organised
How much support do you receive from your employer?
4/5
I have felt supported.
How much support do you receive from your training provider when working towards your qualifications?
4/5
As much support as I need.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It is essential as I do a lot on the computer with the different systems we use within the organisation.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes there are volunteer days the departments partake in. we have department days which are themed and fun. the company has lots of extra groups and meet ups for all staff.
Recommendations & Advice
Would you recommend Motability Operations to a friend?
Yes
Why?
Motability is a great company to work for. It can be challenging at times but there are lots of support groups to confide in .
What tips or advice would you give to others applying to Motability Operations?
Trust the journey , even if it seems hard or doesn't make sense , it will all tie in at some point.
