Optical Assistant Review
at Specsavers
Level 3 Apprenticeship
Customer Service
Spalding
Review Submitted: April 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Arriving customers to the store
Answering the phone to book, move, or cancel appointments
Fitting new glasses
Completing diagnostic checks before customer sight tests
Taking measurements for spectacle dispenses
Completing fields tests and DVLA field tests
Answering the phone to book, move, or cancel appointments
Fitting new glasses
Completing diagnostic checks before customer sight tests
Taking measurements for spectacle dispenses
Completing fields tests and DVLA field tests
To what extent do you enjoy your programme?
4/5
I enjoy all but one part of my programme, the online web classrooms.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned many new skills throughout the course of my apprenticeship, and developed many existing skills. The development of my social skills with strangers has been the most important to me personally.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured
How much support do you receive from your employer?
4/5
An amazing amount of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
One again, an amazing amount of support, I only ever need to ask.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Almost everything that I have learned through my qualification has been put to use, I have found the least benefit from the Maths and English training
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not at our store specifically, but I believe Specsavers does organise such things
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
Great value, friendly, kind and knowledgeable staff
What tips or advice would you give to others applying to Specsavers?
Be honest, enthusiastic, respectful and hardworking
