Shift Manager Review
at GXO Logistics
Degree Apprenticeship
Supply Chain Management
Milton Keynes
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a shift manager, my role involves overseeing daily operations, ensuring warehouse operatives efficiency, and maintaining customer satisfaction. I am responsible for monitoring performance metrics, enforcing safety protocols, and facilitating communication between lower and upper management to ensure smooth operations. Additionally, I lead coaching initiatives to develop and mentor future leaders, ensuring a competent and motivated team.
To what extent do you enjoy your programme?
5/5
I greatly enjoy my Supply Chain Leadership course at Sheffield Hallam University. The lectures incorporate interactive group activities that promote teamwork and build confidence. The insights gained from the Discovery Questionnaire significantly enhance my self-awareness. Additionally, the training on various reflective models will be valuable even after the program, teaching vital skills. The blend of practical and academic learning effectively prepares me for real-world challenges.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
1. Developed Project Management Skills: I have gained skills in planning, executing, and overseeing various projects.
2. Developed Adaptability Skills: I can now better adjust to new tasks, departments in warehouse, and challenges as they arise.
3. Improved Critical Thinking: My ability to analyse situations in the workplace and make informed decisions has significantly improved.
4. Improved Leadership Skills: I now better understand how to lead, mentor, and motivate a team.
2. Developed Adaptability Skills: I can now better adjust to new tasks, departments in warehouse, and challenges as they arise.
3. Improved Critical Thinking: My ability to analyse situations in the workplace and make informed decisions has significantly improved.
4. Improved Leadership Skills: I now better understand how to lead, mentor, and motivate a team.
Structure and Support
How well organised/structured is your programme?
5/5
The Supply Chain Leadership program at Sheffield Hallam University is well-organised and structured, featuring a clear curriculum that guides me and other student through essential concepts and skills. Classes are thoughtfully scheduled, balancing lectures and practical activities and occasionally including touchpoints between assignments should we need additional support (especially in the final year). Supportive resources, such as access to Blackboard materials, enhance the learning experience and ensure I stay on track. Overall, the program provides a cohesive framework that creates effective learning and development.
How much support do you receive from your employer?
5/5
I receive significant support from my employer. My mentor is always available to guide and assist me, having been instrumental in my development from my first year to my final year (current). Additionally, I have weekly meetings every Friday with my mentor to discuss my progress, ensuring I stay on track with all my assignments. My line manager also provides valuable support on university projects and regularly checks in to see if I need help with assignments.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive excellent support - they are prompt in responding to my emails and always available to address any questions or concerns I have. Their guidance is thorough and insightful, providing detailed feedback on my assignments that helps me understand areas for improvement. This consistent support not only clarifies academic concepts but also boosts my confidence in applying what I’ve learned and has helped my improved year on year with my grades.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The key skills I’ve acquired from the Knowledge, Skills, and Behaviors (KSB) framework are directly applicable to my everyday tasks. For instance, I've developed stronger analytical skills, improved my ability to work in teams, and gained effective communication techniques. These skills not only boost my confidence but also allow me to contribute more effectively to my team and workplace initiatives. Overall, the qualification equips me with valuable tools that directly impact my professional growth and effectiveness.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are numerous extra-curricular activities available, including Red Bull VR Racing and various social events like BBQs and site tours. We also have team-building activities such as penalty shootouts, children's games, and fun treats like candy floss and desserts. Additionally, the Dragon Boat Race on July 6th at Willen Lake is a highlight for staff engagement.
Recommendations & Advice
Would you recommend GXO Logistics to a friend?
Yes
Why?
Absolutely, I would recommend GXO Logistics to a friend. The company provides a supportive work environment with plenty opportunities for professional development and growth. They offer free courses and degrees through GXO University, allowing employees to further their education while working and without paying a single penny. The commitment to employee engagement, combined with interactive team-building activities and strong mentorship, creates a positive atmosphere. Overall, GXO Logistics is an excellent place to build a career in logistics
What tips or advice would you give to others applying to GXO Logistics?
Research the Company Culture: Familiarise yourself with GXO's values and culture.
Emphasise Teamwork: Highlight your ability to work collaboratively within a team.
Demonstrate Adaptability: Be prepared to discuss examples of how you've adapted to changing environments or unexpected challenges in previous roles, as adaptability is crucial in the logistics industry.
Show Enthusiasm for Learning: GXO values continuous development, so express your eagerness to participate in the free courses and opportunities available through GXO University.
Emphasise Teamwork: Highlight your ability to work collaboratively within a team.
Demonstrate Adaptability: Be prepared to discuss examples of how you've adapted to changing environments or unexpected challenges in previous roles, as adaptability is crucial in the logistics industry.
Show Enthusiasm for Learning: GXO values continuous development, so express your eagerness to participate in the free courses and opportunities available through GXO University.
