Customer Service Apprentice Review
at Molson Coors
Level 2 Apprenticeship
Customer Service
Burton upon Trent
Review Submitted: April 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role was varied from taking inbound calls from customers, answering and replying to emails. I then had rotations within different teams getting an exposure to all departments within customer service dealing with things such as operational queries, parts, cost queries and head office relationship management
To what extent do you enjoy your programme?
4/5
I enjoyed the programme as no two days were the same as you are always dealing with either different types of jobs/customers. I liked the variety of the rotations giving me experience completing the different teams & responsibilities and having ownership of my own work
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained and developed on a variety of skils such as effective communication skills, time management, managing key stakeholders. I have honed in on my soft skills and worked hard to develop these.
Structure and Support
How well organised/structured is your programme?
4/5
My programme was well structured and I had an initial learning plan to complete. This ensured that I was on track with my learning but also had enough skills & knowledge to go solo in my job role. At regular intervals there were reviews & 121s to ensure I was completing everything and I was okay.
How much support do you receive from your employer?
5/5
I received buckets of support from my employer, my line manager during my apprenticeship was really supportive in every step of the way using I had time allocated. Additionally the support from the early careers team, they checked in with us regularly to ensure we had everything we needed.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I received lots of support from my training provider, I had a dedicated Training Coach who guided me throughout the whole process. We had regular check ins to review my learning and these were designed so I could receive feedback on the work that I had completed. Towards the end of my qualification my training coach went through mock end point assessments so I was fully aware of what to expect.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification has helped me to perform better in my role as it has given me foundation knowledge in customer service that I would of not had if I did not complete the qualification.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are lots of career development opportunities that you can self-serve or you can sign up to. For example I am part of a Business Resource Group for Disabilities which champion the business of how we can be more inclusive and how we can raise awareness around different topics.
Recommendations & Advice
Would you recommend Molson Coors to a friend?
Yes
Why?
Molson Coors has a heavy emphasis of putting their employees in the forefront of everything they do which was a big tick for me. Additionally, the company has a great benefits package which I believe to be very comprehensive and unique compared to other counterparts in the industry. There are also opportunities to learn and grow further by taking on additional learning or responsibility or applying for secondments in different areas of business.
What tips or advice would you give to others applying to Molson Coors?
My advice would be true to yourself, do some research on what the company is around and if you get invited to an assessment centre, the assessors are not looking for perfection and the apprenticeships are truly designed to help individuals learn and grow. Try and relax and enjoy the experience, network with other people on the day, talk about your experience as you never know what will happen next.
