Customer service specialist Review

Item: Customer service specialist at TJX Europe
Rating: 2.9
Author: Anonymous

at TJX Europe

Level 3 Apprenticeship

Customer Service

Watford, Hertfordshire

Review Submitted: April 2025

Overall Rating

2.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2/5 - Overview of Role

2/5 - Skills Development

3/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

2/5

- helping customers
- advising support
- personalising each contact to the customer
- providing a first hand resolution

To what extent do you enjoy your programme?

2/5

I enjoyed around 50/60% of the time during the apprenticeship.
A lot of it was it very theory based which I never really enjoyed as much as the physical side of the apprenticeship which I found more engaging

Skills Development

Have you learnt any new skills or developed existing skills?

2/5

- communication types
- leadership styles
- government retail laws

Structure and Support

How well organised/structured is your programme?

2/5

- fairly organised
- a lot seemed like it was not planned and kinda felt like it was winged
- was provided some wrong information at times

How much support do you receive from your employer?

4/5

- very supportive and always there when needed
- felt confident in their support during

How much support do you receive from your training provider when working towards your qualifications?

3/5

- Here is where the support was very good and consistant as it was coming up to my EPA

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

- Hasn't really changed anything internally with my role.
- does make people have more confidence in me knowing I have a qualification in what I do

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

- at work there are a few social events planned throughout the year.
- summerfest / winterfest
- sports days
- cake days
- colour days
- world food days

Recommendations & Advice

Would you recommend TJX Europe to a friend?

Yes

Why?

TJX Europe is a safe and healthy environment in my opinion. The diversity in the company and completely widened my knowledge for all areas of adulthood and the progression oppertunities here and insainly powerful and management will support and push you to help you succeed in that.