Apprentice Service Desk Analyst Review
at Node4
Level 3 Apprenticeship
Information Technology
Derby
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As an apprentice service desk analyst I am the first point of contact for customers and their IT issues. I perform basic triage and escalate cases to the relevant teams if necessary. Cases/ task can range from anything as basic as password resets, to more complex network and connectivity issues.
To what extent do you enjoy your programme?
4/5
I am greatly enjoying my apprenticeship both in terms of the job, as well as the content being taught. Within the job, I regularly feel challenged and rewarded/ praised for my efforts. My skills coach delivers the apprenticeship content in a format that is easy to understand but simultaneously engaging .
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt a variety of new skills that I had little to no exposure to prior to the apprenticeship. Some of the most valuable skills that I have developed are my ability to communicate effectively and in a professional manner, improved problem solving and timekeeping to meet apprenticeship deadlines.
Structure and Support
How well organised/structured is your programme?
4/5
I feel like my program is well structured and the skills being taught are relevant to the world of IT. I am made aware of my deadlines and I am given sufficient time to work on them. At times these deadlines can become hard to follow/ keep track of them.
How much support do you receive from your employer?
4/5
I am given more than sufficient support in both my job and apprenticeship. I am encouraged to ask questions and discuss progression opportunities. All feedback is constructive with the goal of helping me. If I am struggling to meet any deadlines, I am able to ask for additional study time
How much support do you receive from your training provider when working towards your qualifications?
4/5
I feel like I receive enough support from my provided. I have regular reviews with my skills coach/ project advisor to discuss my plans, ideas, thoughts and concerns. If there are any concepts that I struggle to understand, these are reworded in a way that makes them easier to conceptualise.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As mentioned previously, all the content that is being taught on the apprenticeship is relevant to my role or other roles that I have the opportunity to progress to. A mixture of theoretical knowledge and practical skill are taught, which allow me to perform to the best of my ability.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Although there are some extra-curricular activities, professional networking events and social activities; these are few, distant, or do not appeal to me or other apprentices.
Recommendations & Advice
Would you recommend Node4 to a friend?
Yes
Why?
Node4 Has a good work culture and the people that I have met are regularly helpful and friendly. In the time that I have been at the business, I have developed a good grasp of the job and I feel like a true member of the team I have joined.
What tips or advice would you give to others applying to Node4?
I would advise others applying to Node4 to have a proactive approach to the job and ensure that deadlines are regularly met. It is extremely important to regularly ask lots of questions as it is the most effective way of developing your knowledge and quickly becoming proficient at the job.
