Service desk Analyst Apprentice Review
at Node4
Level 3 Apprenticeship
Information Technology
Derby
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my day-to-day roles involves supporting customer with IT related issues
To what extent do you enjoy your programme?
5/5
I really enjoy this programme because I get to learn something new everyday
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my communications skills by speaking to customers on a day to day basis.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very organised and structured as we get live session training thought the week and days to work on our apprenticeship work
How much support do you receive from your employer?
5/5
I get excellent support from the employer by for example they are showing me how to resolve issues and providing good training
How much support do you receive from your training provider when working towards your qualifications?
5/5
We do a lot of practice questions in a mock test before doing the actual qualifications test
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My training helps me understand IT better and solve problems more confidently. It supports me in doing my job well.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, you can get involved in node4 football matches, and also we started a step challenge.
Recommendations & Advice
Would you recommend Node4 to a friend?
Yes
Why?
Because there is a lot of opportunity in career progression if you are willing to put the work in.
What tips or advice would you give to others applying to Node4?
Be open to learning, show interest in IT, and don’t be afraid to ask questions. Node4 looks for people who are keen, friendly, and willing to grow.
