Service desk Analyst Review
at Node4
Level 3 Apprenticeship
Information Technology
Derby
Review Submitted: April 2025
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
As a 1st line service desk analyst, you pick up tickets from a varying level of priority, troubleshoot the issues and escalate to the correct teams.
You spend most of your day on the phone answering calls, working with customers to find solutions and solving tickets.
You spend most of your day on the phone answering calls, working with customers to find solutions and solving tickets.
To what extent do you enjoy your programme?
2/5
It is fine
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
• troubleshooting skills
• Telephone skills
• interpersonal skills
• Technical skills
• Telephone skills
• interpersonal skills
• Technical skills
Structure and Support
How well organised/structured is your programme?
1/5
How much support do you receive from your employer?
3/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Node4 to a friend?
No
Why?
Seems like they just make it up as they go. no consistency
What tips or advice would you give to others applying to Node4?
The onboarding process is long and tedious, so be prepared for that
