Service Desk Apprentice Review
at Node4
Level 3 Apprenticeship
Customer Service
Derby
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
my role in a day consists of
Answering 1st line calls, working on issues presented to me, completing course work
Answering 1st line calls, working on issues presented to me, completing course work
To what extent do you enjoy your programme?
4/5
I enjoy it to the extent of that I come back each day, want to complete it, and continue on with the work full time
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes; communication internal and external, troubleshooting, IT skills, etc
Structure and Support
How well organised/structured is your programme?
3/5
It has had its difficulties with it's structuring and how we the apprentices have been organised, these are being/been resolved though
How much support do you receive from your employer?
4/5
More than enough support. Time, exposure, and understanding of situations
How much support do you receive from your training provider when working towards your qualifications?
4/5
Enough to prepare me for the requirements of the apprenticeship and the work after
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have been trained well in performing my job role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Multiple activities such as gaming at lunch and after work, walks and discussions with collogues
Recommendations & Advice
Would you recommend Node4 to a friend?
Yes
Why?
I have enjoyed it overall and felt like it has and will benefit me so my friends people who are similar to me may as well
What tips or advice would you give to others applying to Node4?
be bold, be arrestive, be ready
