Operations Manager Review
at The AA
Degree Apprenticeship
Customer Service
Birmingham
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my role I have to manage a contact centre with my peers to delivery service to customers broken down in the UK. We have several objectives to work towards, Service level agreements, AHT, Conformance, CFT and commercial targets
To what extent do you enjoy your programme?
4/5
So far so good for me. Its been a while since I have been in an academic role, but i am enjoying the thought of getting to the end and graduating.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
As im just starting out on my apprenticeship the 1st module has been associated to organisation behaviour and how this impact myself and others. Although new to this the 1st module helped me understand the differences people posses and how through Belbin's model need to work together to achieve objectives and projects.
Structure and Support
How well organised/structured is your programme?
5/5
The content that has been sent to us and the tools and platforms we have had to sign up to to aid our learning and development is overwhelming but very informative. The platforms are good but its getting used to them to aid my learning
How much support do you receive from your employer?
4/5
My Employer has set out the support they will provide with 20% OTJ time to aid me to learn and apply my learnings to my role.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Not been in the position to seek the help and guidance yet, but what i have seen from the university it is readily available
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe that the course/apprenticeship will help support me in role and develop myself and others
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
i have been with the AA 24yrs and the company has provided me a good career and one that with my apprenticeship now is still supporting my development
What tips or advice would you give to others applying to The AA?
demonstrate how you
