Parts apprentice Review
at MOTUS Commercials
Level 3 Apprenticeship
Customer Service
Doncaster
Review Submitted: April 2025
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Taking in goods in, serving front and back counter customers, preparing deliveries and returns, partake in stock checks.
To what extent do you enjoy your programme?
2/5
On site at work I have my ups and downs however overall I enjoy it and happy within the workplace. I get along with my colleagues enjoy interacting with the customers. However I have extremely struggled getting into the rhythm and understanding what is asked from the training provider
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learnt various skills on customer service and to deal with certain customers. On site I have obtained knowledge on the industry as well as the technical side. Including parts, vehicle data and various systems.
Structure and Support
How well organised/structured is your programme?
2/5
I believe this is the main downfall to my previous comment. I’ve not experienced a proper teaching session as they are cut short. The help I have received doesn’t feel up to par. Overall it has been all over the place.
How much support do you receive from your employer?
4/5
I appreciate the extents to which I’ve helped. My parts manager is very helpful and assists where can however with him not being on site I can be waiting a while for a response etc. on site my team leader is available whenever and is a good source of information and breaks down a lot what I can’t understand.
How much support do you receive from your training provider when working towards your qualifications?
2/5
Response time is good. I struggle understanding tasks written and verbal and need more explanation even a demonstration or an example I feel I’ve rarely got this from them. I believe the PowerPoints work very well and have definitely helped me complete papers. Teaching sessions are cut short and there’s always a miscommunication when it comes to knowing where different apprentices are at with progress end up repeating the same thing or missing assignments out. It feels like constant back and forth
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I believe it definitely helps with dealing with certain customer types and being able how to identify between each.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not too sure
Recommendations & Advice
Would you recommend MOTUS Commercials to a friend?
Yes
Why?
Great working environment. Friendly staff .management are approachable. Great opportunities available
What tips or advice would you give to others applying to MOTUS Commercials?
Take every possible opportunity given. Try new things and don’t be afraid just dive in
