Parts advisor customer specialist Review
at MOTUS Commercials
Level 3 Apprenticeship
Customer Service
Derbyshire
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
2/5
-
Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
in my role we serve technicians at the back counter for any parts that they require. This also includes anyone outside of the business that comes in for any parts, i source them and get them delivered on a time schedule that suits the customer. i also pick parts for customers from other businesses for them to be delivered by our drivers.
To what extent do you enjoy your programme?
2/5
i enjoy it alot but i would prefer to learn alot more. it is all very interesting but i do not feel as involved as some others are.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
i have learnt all of the basics in my job role. Everyday using RMI to find parts also means i learn where a part is everyday. but apart from that i haven’t really learnt anything else.
Structure and Support
How well organised/structured is your programme?
3/5
I think it could do with some more training improvements, but as a whole everything is still in line and i am still learning in some ways in Motus
How much support do you receive from your employer?
3/5
i receive help when i ask questions, but it is not all the time it is met. i get time alone to do coursework which really helps and i can get support whenever i can by anyone with what work i am having to submit. as a whole the support is okay.
How much support do you receive from your training provider when working towards your qualifications?
5/5
i receive the most support i can possibly have, having a quiet room, having help whenever i need it. ultimately i can take as long as i need to complete my work to a high standard.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps me perform better because i know what most of the truck parts that i give out do. doing coursework pushes me to learn more and pushes me to ask questions not only at the DAF academy but at work too.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
at this moment i am not entirely sure.
Recommendations & Advice
Would you recommend MOTUS Commercials to a friend?
Yes
Why?
they provide the support you need for the qualifications you want to achieve no matter the circumstances.
What tips or advice would you give to others applying to MOTUS Commercials?
be prepared for things to take a while before you start learning more
