Help Desk Analyst Apprentice Review
at Klipboard
Level 3 Apprenticeship
Information Technology
Nottingham
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
An overview of my role is to solve the software problems of our product to a range of different customers in order to provide a positive customer experience
To what extent do you enjoy your programme?
4/5
I enjoy the program and the simplicity of the work, as well as the clarity of what we need to evidence.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt skills such as conflict management, positive customer experience and many others. I've managed to drastically increase my customer service skills to a higher level also.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is structured okay yet this was changed around a lot during my program, which then caused a lot of hassle in what I needed to do come this time at evidence showing.
How much support do you receive from your employer?
3/5
I receive an adequate amount of support from my employer yet sometimes finding time for the apprenticeship in day to day working may be hard during busier times.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a good amount of support from my training provider who is always available for extra sessions and can answer anything I need quickly and effectively
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification helps me perform a little better in the role due to learning the techniques of how customer service may work and how the psychology of customers may be interpreted.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Social activities include social gatherings, networking events, football 5 a side to name a few.
Recommendations & Advice
Would you recommend Klipboard to a friend?
Yes
Why?
Good company to start your career in with decent advances into the sector as well as the ability to thrive as much as you'd like to.
What tips or advice would you give to others applying to Klipboard?
Immerse yourself in the culture and the working environment. The business is larger than you can imagine and there may be people or roles you can benefit from exponentially.
