Service delivery assisant Review
at Norfolk County Council
Level 3 Apprenticeship
Logistics and Operations, Finance, Customer Service, Information Technology
Norwich
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
5/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Daily we manage all of the IT assets for Norfolk County Council and the logistics involved, this also means keeping Data up to date and ensuring everything is logged. We also are the department involved in the procurement of all IT equipment and Software, we raise Purchase Order's, invoice and regularly contact suppliers.
we provide customer service to customers needing IT equipment and providing our procurement service.
Finally we test new software for our internal network and also things such as co pilot
we provide customer service to customers needing IT equipment and providing our procurement service.
Finally we test new software for our internal network and also things such as co pilot
To what extent do you enjoy your programme?
3/5
My programme is informative and really helps with getting a foot in the door, I enjoy some of the learning and the relationships that can be created, I hope theres a critique section for improvements. The sense of accomplishment when assignments and expanding my portfolio. the workshops are also very infomative and is a great experience
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
improved my customer communication using a professional tone, and my ensuring that I always talk directly to the customer.
I have developed new relationships with colleagues and suppliers which is a new experience, I have also learnt about raising purchase orders, what they mean, invoicing and how it works.
I have also greatly developed by It skills and knowledge including software knowledge and hardware
I have developed new relationships with colleagues and suppliers which is a new experience, I have also learnt about raising purchase orders, what they mean, invoicing and how it works.
I have also greatly developed by It skills and knowledge including software knowledge and hardware
Structure and Support
How well organised/structured is your programme?
3/5
The programme from by work side is really well structured however from the apprenticeship it feels a bit to chaotic for my liking, the workshops are well structured, but the coursework feels a little chaotic and so does the understanding of where I am and where I should be or need to be other than numbers on a website called ecordia which mean nothing to me
How much support do you receive from your employer?
5/5
I have received a great amount of support from my employer, they have offered me all the time I need and actively avoid interfering in my apprenticeship other than to provide support and keep up to date with my work. they have also offered new learning experience's to help including case studies and further opportunies to learn
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider does offer me a lot of support including external help as I tend to struggle especially with planning out essays and reports, they offer a way to manage my portfolio work, bi weekly appointments
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that my qualification greatly helps with understanding who my shareholders are and how they relate to my work, a greater appreciation of how intricate all the other departments are and how they function
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
at my work there are specialist groups however they are mostly just identity groups based on ethnicity/sexual orientation or mental health related, unfortunately mental health related one just seems to be more of a support group, however there are seminars occasionally but they are largely irrelevant
Recommendations & Advice
Would you recommend Norfolk County Council to a friend?
Yes
Why?
it is a great place to learn and develop new skills, they very understanding and supportive, the private sector is very cutthroat whereas the public sector aim to be a model business which means they're very tolerant of illness, appointments and even holidays. the pay is good but theres lots of room to grow
What tips or advice would you give to others applying to Norfolk County Council?
Remember that when applying for a job you matter, and being open about your experiences helps more than you think, plus for an apprenticeship focus on what you want to learn and how much you want to achieve
