Team Leader Review
at The AA
Higher Level Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: April 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Managing a group of apprentices who are working towards a level 2 customer service qualification. I am responsible for the day to day running of the team including conducting 121's, coaching and feedback as well as managing absence and engagement within the team
To what extent do you enjoy your programme?
4/5
I do enjoy the programme as it is a good opportunity to work on myself and my career
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
By doing my apprenticeship it has allowed me to work on my confidence as a manager and adap to the team I am currently managing
Structure and Support
How well organised/structured is your programme?
4/5
It is very well organized and structured, I am fully aware of deadlines and what I need to be working towards
How much support do you receive from your employer?
4/5
I receive a lot of support which I am grateful for
How much support do you receive from your training provider when working towards your qualifications?
4/5
I get plenty of support from my training provider and all interactions are positive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it is helping to build my confidence and allowing me to learn new things
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
N/A
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
The AA care about your development and push you to be better in all aspect of your career
What tips or advice would you give to others applying to The AA?
be yourself and make sure that you are fully aware of the job role you are applying for
