Operations Manager Review
at The AA
Degree Apprenticeship
Logistics and Operations
Oldbury, West Midlands
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Guiding a team to achieve exceptional customer outcomes by fostering high levels of engagement. It's essential to enhance operational efficiency, seek opportunities, and implement changes that will propel the business forward, ensuring our continued status as a market leader.
To what extent do you enjoy your programme?
4/5
It has been challenging at times, but I was determined to push myself. After settling in and spending a few months in the program, I felt much more comfortable and genuinely enjoy it. Although I initially approached some modules with anxiety, the lectures turned out to be a great experience and were very engaging.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Absolutely, while the apprenticeship doesn't focus on a specific area, it provides the opportunity to explore topics that you might not usually have time to consider in your daily role. This has made it easier to understand the challenges my colleagues face, and I am now better equipped to assist them with their own challenges.
Structure and Support
How well organised/structured is your programme?
4/5
Extremely well-organised, with ample communication and support from the university, the apprenticeship team, and my cohort, which I find invaluable.
How much support do you receive from your employer?
5/5
As much as I need. I tend to block out a day a week from my calendar although it's not always needed and I can return to normal operational duties of needed.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The lectures / lecturers are great, the university library is brilliant and you have all the information you need for your studies on their intranet site. Excellent.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It provides a balanced perspective and encourages improvement in every aspect of my role. Having a network of people outside my organisation is also beneficial for exchanging ideas and gaining new insights.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
The university will have things going on at campus and advertise these via email. Our own learning teams will often meet up as relationships have grown stronger over time.
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
A supportive culture with many opportunities to develop and further your career. I started as a front line agent and have progressed into the role of Operations Manager.
What tips or advice would you give to others applying to The AA?
Be open and honest with your application. Share your success and failures - nobody is perfect.
