Application Expierence Advisor Review
at Motability Operations
Level 3 Apprenticeship
Customer Service
Bristol
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
The role at MO is never the same, as an example we work 9-5 shifts, log in at 9 and take calls, these calls can vary from application calls, queries if customers are eligible for the scheme or their next steps after they have ordered the Mo car.
To what extent do you enjoy your programme?
5/5
I enjoyed my time as an apprentice at MO, the teams i worked in were very friendly and welcoming, the work was challenging and pushed me to dig deep and research thoroughly. I had help every step of the way
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My literature skills and communication skills have improved due to the high volume of calls i take daily.
Structure and Support
How well organised/structured is your programme?
5/5
The structure was flawless, every day i knew where i was going and with my off the job working hours at college i knew who to go too if i needed support
How much support do you receive from your employer?
5/5
From my employer i recieved a lot of support, anytime i needed a hand i knew my managers were there to assist me
How much support do you receive from your training provider when working towards your qualifications?
5/5
I recieved endless support from my training provider, i always knew who to turn too if i needed anything or support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Now that i have my qualififcation i am now more confident in talking to external customers and internal customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Mo do have a range of activities such as an allotment team, a 5 a side football team and an arts team.
Recommendations & Advice
Would you recommend Motability Operations to a friend?
Yes
Why?
Mo is a family in terms of the people you connect and meet with, the work is fulfilling and everyday is different
What tips or advice would you give to others applying to Motability Operations?
Research if the role is for you and really ask what are you looking to get out of the apprentiship
