Support Analyst Review
at Klipboard
Level 3 Apprenticeship
Customer Service
Barnsley, South Yorkshire
Review Submitted: March 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answering phone calls, responding to emails. Dealing with situations of different complexity. I support thousands of customers in the UK and America by answering their questions about the computer software that I support.
To what extent do you enjoy your programme?
4/5
I like the work the majority of the time and I like helping people. Sometimes a customer on the phone might not be the nicest to speak with but that cannot be helped. Writing assignments was also not that enjoyable but necessary.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes. I have developed speaking skills, phone skills, communication skills, business knowledge, how garages work. I would say that I have gained good work experience in many fields.
Structure and Support
How well organised/structured is your programme?
4/5
Well structured but was confusing sometimes, knowing what I need to do.
How much support do you receive from your employer?
5/5
I receive the amount of support that is needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get the amount of support that is needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It makes me engage more with the customer to leave a lasting impression on them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
no. (what do I rate this?)
Recommendations & Advice
Would you recommend Klipboard to a friend?
Yes
Why?
It is a friendly place to work
What tips or advice would you give to others applying to Klipboard?
I would just say be prepared for 3 interviews or more. (This is how many I had and I was told after the 3rd one that there might be another)
