Senior Financial Services Customer Adviser Apprentice Review
at Lloyds Banking Group
Level 3 Apprenticeship
Banking
Liverpool
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As an Inbound Telephony Mass Affluent Colleague, my day-to-day role involves providing exceptional customer service and financial support to mass affluent and Personal banking clients over the phone
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship programme and how it allows me the time to develop my knowledge around my bank and how we fit into the banking system as a whole
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt to develop my communications skills, improved my knowldge aroung regulation and prioritsed my own development in my role
Structure and Support
How well organised/structured is your programme?
5/5
The programme is structured very well and suffient time is given to complete tasks thoroughly
How much support do you receive from your employer?
5/5
Excellent support is provided by employer, am allocated sufficint time off the phone to complete my tasks and the support from my line manager to develop further has been amazing.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have monthly catch up sessions and a review each quarter. I was also given additional support when stuidying for my Charted Banker Institue exam which was invaluable. I know support is there whenever I need it which is reassuring.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My knowledge around regulation helps me to understand why we have certain policies and processes in place. I have learnt valuable skills to enhance my customer interactions and communication skills. it makes me want to develop myself further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
As a team we are involved in social activities outside of work and there are lots of events held onsite we are encouraged to get involved in
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
There are great benefits as part of our reward package, continuous training and development opportunities, supportive environment, good flexible working arrangements and a work-life balance
What tips or advice would you give to others applying to Lloyds Banking Group?
Research the business, look at the total reward package, be prepared for your interview and most importantly be yourself
