Optical Assistant Review

Item: Optical Assistant at Specsavers
Rating: 4.9
Author: Anonymous

at Specsavers

Level 3 Apprenticeship

Customer Service

Stockbridge, South Yorkshire

Review Submitted: March 2025

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Providing customer service to patients coming for a sight test/hearing test. Guiding them through the process and helping customers choose glasses frames that would suit them.

To what extent do you enjoy your programme?

5/5

I enjoy this apprenticeship. I always have access to help when I need it and know exactly who to ask.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

- Customer communication skills
- Time management
- Problem solving
- Working as apart of a team

Structure and Support

How well organised/structured is your programme?

5/5

I am always updated on how much I am progressing and know exactly what I will be doing throughout my apprenticeship.

How much support do you receive from your employer?

5/5

Anything I am unsure about is always answered ASAP. Apprenticeship is tailored to my progression rate so I am never rushed.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I'm never left questioning what I am doing

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Recommendations & Advice

Would you recommend Specsavers to a friend?

Yes

Why?

I am always supported in my role and never left clueless on what I am doing. Customers and co-workers are all very supportive and it's a lovely environment.