Optical Assistant (Diagnostic Technician) Review
at Specsavers
Level 2 Apprenticeship
Customer Service
Romsey
Review Submitted: March 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my role at Specsavers, I perform eye scans on diagnostic equipment, assist with frame collections, and handle repairs and adjustments. I also manage the call list, ensuring customer needs are met promptly. My daily tasks involve a combination of customer service, technical duties, and ensuring a smooth workflow.
To what extent do you enjoy your programme?
4/5
I thoroughly enjoy my apprenticeship at Specsavers. The hands-on experience has been rewarding, and I appreciate the opportunity to learn new skills while interacting with customers. The variety of tasks keeps each day interesting, and I feel supported by my team, which makes the learning process enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I've developed my technical skills in eye scanning and pre-testing, becoming more proficient with the equipment. I've also enhanced my customer service abilities, improving communication and problem-solving when assisting with frame collections, repairs, and adjustments. Additionally, I've strengthened my time management and multitasking skills.
Structure and Support
How well organised/structured is your programme?
5/5
The apprenticeship programme is well-organized and structured. There’s a clear progression of tasks and responsibilities, with regular guidance from my supervisors. I receive adequate training, and the balance between hands-on experience and theoretical learning helps me develop both practical and technical skills effectively.
How much support do you receive from your employer?
5/5
I receive great support from my employer. My team and supervisors are always available to offer guidance and feedback. They ensure I have the resources and training needed to succeed. Additionally, they encourage open communication, which makes it easy to ask questions and receive help when needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive strong support from my training provider. They offer regular check-ins and feedback on my progress, helping me stay on track with my qualifications. The training materials are clear, and they are always available to answer questions or provide extra help when needed, ensuring I fully understand the content.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification through the training provider significantly enhances my performance. The knowledge and skills gained through the course directly apply to my daily tasks, such as eye scanning, repairs, and customer interactions. It helps me feel more confident and efficient in my role, ensuring I provide better service and meet expectations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are several great extra-curricular activities at work. The online work help sessions on Mondays provide valuable support, while the myopia management presentation and escape room during the store refitting were both fun and educational. The Christmas Burns Night dinner also offered a great opportunity to bond with colleagues.
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
I would recommend Specsavers to a friend because of the supportive work environment, great training opportunities, and hands-on experience. The team is friendly, and there’s a clear structure to help you grow in your role. Plus, the variety of tasks and extra-curricular activities make it an enjoyable place to work.
What tips or advice would you give to others applying to Specsavers?
I would advise others applying to Specsavers to be proactive, eager to learn, and ready to embrace new challenges. It's important to communicate well with both colleagues and customers. Be prepared to balance practical tasks with customer service, and don’t hesitate to ask questions or seek help when needed.
