customer service advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: February 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
answering calls for emergency breakdown
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have been upskilled to fleet and manufacturing
Structure and Support
How well organised/structured is your programme?
3/5
good
How much support do you receive from your employer?
4/5
a lot of support
How much support do you receive from your training provider when working towards your qualifications?
3/5
good
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
good
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
sitting in different departments to see what they do on a day-to-day
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
good pay good progression learn new skills
What tips or advice would you give to others applying to The AA?
nothing
