customer service advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: February 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering emergency breakdown calls dealing with dangerous location, upgrades
To what extent do you enjoy your programme?
5/5
I really enjoy my programme because it has help me develop my skills and to learn new skills aswell
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learnt how to deal with difficult customers and how to provide good customer experience throughout the customer journey
Structure and Support
How well organised/structured is your programme?
5/5
All of our tasks and set on a app and there are videos that you can watch to help you
How much support do you receive from your employer?
5/5
really good support from employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
good support from training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Relly well everything all links in with what we do
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
beacuse its an amazing opportunity and a good company to work for
What tips or advice would you give to others applying to The AA?
just be yourself
