Call handler Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: February 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Take calls, book breakdown jobs into the system
To what extent do you enjoy your programme?
5/5
I enjoy the programme but some parts can be challenging
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Customer service, computing skills, call handling.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well structured but could use some improvements through the apprenticeship aspect.
How much support do you receive from your employer?
5/5
We receive alot of support from out employer in both education and workplace aspect
How much support do you receive from your training provider when working towards your qualifications?
4/5
We receive support from our training provider but it is emphasized to be independent
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification helps as it allows for a reflection of my skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Apprenticeship week, show and tell sessions with patrols and talks with other areas within the AA as well as sessions to help develop our skills
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
It is an enjoyable environment with amazing people.
What tips or advice would you give to others applying to The AA?
Try not to overthink taking calls as we have all been there as a new starter, just enjoy your time.
