Recovery claims Handler Review
at The AA
Higher Level Apprenticeship
Insurance and Risk Management
Tonbridge
Review Submitted: February 2025
Overall Rating
2.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
1.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Hire monitoring, collating evidence to support client's version of events, liability investigations, submitting invoices to at fault insurer's, negotiating settlement, submitting files for litigation.
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Now proficient in Excel, better at negotiating
Structure and Support
How well organised/structured is your programme?
1/5
I am on a bespoke plan - the training provider has had numerous problems with my account and have failed to give me updates on rescheduled lessons. The training provider has not allowed me a balanced work/study/life balance - feel rushed all the time given they are harder modules.
How much support do you receive from your employer?
4/5
I have a day off every week to study plus time off to attend lessons. They have always reached out to me to see how I am given the amount of work required for this apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
1/5
Not much - it's a case of 'this is it, take it or leave it'.
The tur=tor has been very helpful and offered extra sessions should we need extra time to better understand to course content.
The tur=tor has been very helpful and offered extra sessions should we need extra time to better understand to course content.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Charity events
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
A fair employer that is always looking to help staff grow and upskill for better opportunities.
What tips or advice would you give to others applying to The AA?
The managers are very good at spotting your future potential.
