Customer Success Manager Review
at IBM
Degree Apprenticeship
Information Technology
Southwark
Review Submitted: February 2025
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
2.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Helping customers deploy and use their software. Working on additional projects that support business goals
To what extent do you enjoy your programme?
3/5
The people are fantastic and are always willing to help you. My experience has been limited to one department as it is difficult to change
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Product Specific Skills for the area that you specialise in. Soft skills are developed during customer calls and training courses. Other skills are developed through additional projects you find
Structure and Support
How well organised/structured is your programme?
3/5
Work side is well organised, however we can struggle to reach all the KSB's for our programme, the compamy has set up sessions for knowledge building, less so for practical applications.
How much support do you receive from your employer?
3/5
Support is available, but you do need to be able to self-advocate for this support and find it from multiple sources.
How much support do you receive from your training provider when working towards your qualifications?
2/5
University seminars are during work day so are difficult to attend, 2 seminars every 6 weeks. Faculty are available by email.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don't always feel that it is very relatable to my role, this is course dependent and would change on a department to department basis
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I have been able to attend events hosted by the company, business partners and other external providers. Regular events are organised by the early professional team
Recommendations & Advice
Would you recommend IBM to a friend?
Yes
Why?
Lots of areas you can specialise in, large early professional community
What tips or advice would you give to others applying to IBM?
Display a growth mindset
