Telephony Customer Service Advisor Review
at Lloyds Banking Group
Higher Level Apprenticeship
Banking
Edinburgh
Review Submitted: April 2024
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am customer facing as I answer incoming telephone calls to deal with customers queries and concerns, this also involves me doing some admin such as after call work and sending emails.
To what extent do you enjoy your programme?
4/5
I enjoy it as each task I complete I learn something new, it also makes me think about what future career I would like to do.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt a lot of different skills such as communication, attention to detail and active listening.
Structure and Support
How well organised/structured is your programme?
4/5
It is very well organised, my coach checks in with me most weeks.
How much support do you receive from your employer?
4/5
I receive a lot of support, I am scheduled 6 hours a week dedicated to completing apprenticeship work.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider offers me support if I need extra, they will also break down questions and talk them through so I get a better understanding.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me perform better in my role as it makes me focus on the actual work I do in my role as I am constantly writing case studies and providing examples on my daily tasks I complete in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there are extra activities, social events and charity activities to get involved in.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
It is a good support network which provides further development steps, it is also a positive work environment.
What tips or advice would you give to others applying to Lloyds Banking Group?
Make the most out of your application and assessment
