customer service advisor Review
at Newcastle Building Society
Level 3 Apprenticeship
Banking
North Shields
Review Submitted: April 2024
Overall Rating
2.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
2/5
-
Skills Development
1.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
phone calls
admin duties
offline duties such as post
sorting out cheques
admin duties
offline duties such as post
sorting out cheques
To what extent do you enjoy your programme?
1/5
not much as i learned by doing the job role i took nothing from the apprenticeship that i used in the actual role
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
through the role not through the apprenticeship
Structure and Support
How well organised/structured is your programme?
1/5
didnt seem very structured, more random tasks
How much support do you receive from your employer?
2/5
some support
How much support do you receive from your training provider when working towards your qualifications?
2/5
some support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
not at all
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
none that i partake in however they are there
Recommendations & Advice
Would you recommend Newcastle Building Society to a friend?
Yes
Why?
for a job role or a different apprenticeship, it does seem like a good place to start a career
What tips or advice would you give to others applying to Newcastle Building Society?
don't do a customer service apprenticeship
