Customer Manager Review
at The AA
Level 3 Apprenticeship
Customer Service
Oldbury, UK
Review Submitted: March 2024
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to manage people and to ensure my department is running as efficiently as possible.
To what extent do you enjoy your programme?
4/5
I enjoyed the programme a lot it was good to get together with other managers while learning new skills which I can bring to my job role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to manage change and manage my workload a lot better.
Structure and Support
How well organised/structured is your programme?
4/5
The programme was well structured we had a work booklet for every month we needed to complete
How much support do you receive from your employer?
5/5
I received a lot of support from my employer. They give me time at work while helped me put into practice what I learned
How much support do you receive from your training provider when working towards your qualifications?
4/5
The trainer and my tutor was fantastic. They give me as much support as what I needed and was very knowlegble.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think the skills learned will help me at my day role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
N/A
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
Fantastic company
What tips or advice would you give to others applying to The AA?
N/A
