Emergency breakdown Team leader Review
at The AA
Level 3 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: March 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
3/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
my role includes supporting new agents to the business, i run a small team where i manage their welfare, stats and support to get them to be fully competent. some of my daily tasks include, return to works, coaching, 121s , buzz sessions, team briefs etc.
To what extent do you enjoy your programme?
4/5
im enjoying my programme, i feel that it benefits me in so many ways and is supporting me to progress and become better day by day
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have picked up a lot of skills along the way. most recently i have learnt about coaching styles, organisation skills, time management and so many more skills within my apprenticeship.
Structure and Support
How well organised/structured is your programme?
3/5
very well organised however most of it is down to me to organise time to enable me to complete work/have meetings with my coach. the remit platforms are great though they have everything i need and i know where to find my work for the month
How much support do you receive from your employer?
5/5
I receive a lot of support. enabling me time to complete work and supporting me to experience scenarios that will develop my knowledge
How much support do you receive from your training provider when working towards your qualifications?
3/5
i have support from my coach who i meet with once monthly. the support is good.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification supports me by giving me the relevant knowledge and skills to become confident
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
yes
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
The AA has been a a great place to work for, the support has been endless and anything is possible. ive always been lucky enough to have supportive team leaders which has meant my experience has been/ is still good and coming to work is enjoyable.
What tips or advice would you give to others applying to The AA?
When in training take in as much as possible. always ask questions, approach people when you need support and take every opportunity you get offered.
