Fraud Advisor Review
at The AA
Degree Apprenticeship
Insurance and Risk Management
Newcastle upon Tyne
Review Submitted: March 2024
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a fraud advisor which entails a daily worklist of policies to validate by investigating, cancelling or contacting customers and third parties, I investigate operations and do admin such as calls and emails.
To what extent do you enjoy your programme?
5/5
So far I enjoy it very much my trainer is amazing she is very supportive and has been replying to my queries promptly and helped me with my first module massively.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have only done one module so far so I cannot say, I have got a broader knowledge of fraud models and types and look at scenarios at work differently but I am very new to the course.
Structure and Support
How well organised/structured is your programme?
5/5
So far it has been, the OTJs were a little grey at first as Im not sure my company realised it was in work hours so I struggled to get time off allocated in the first month, hopefully that will change going forward but the OFF the job was a little confusing to them as its On the job really.
How much support do you receive from your employer?
5/5
As I said apart from the OTJ situation my employer has been very supportive I was added to a really useful meeting between insurers to shadow my manager, it is very early days but im sure they will support me all the way.
How much support do you receive from your training provider when working towards your qualifications?
5/5
So far one month in I have received an incredible amount of support from my tutor, she has been there to answer all of my questions and emails back promptly I received lovely feedback on my first module and feel very supported.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
So far I am yet to see any change as it has bene one month but I'm sure in time it will help hugely.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
n/a
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
I feel like the part of the company I work in (fraud) are incredible they really look after their staff and I always feel heard and supported.
What tips or advice would you give to others applying to The AA?
n.a
