Customer Advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: March 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Taking and handling breakdown calls.
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My confidence to talk to people on the phone has grown. I have improved on my problem solving skills and making quick decisions
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
Lots of progression and everyone is friendly. There is respect between everyone, no matter their position in the workplace.
What tips or advice would you give to others applying to The AA?
Don't be afraid to ask questions. The job, like all jobs, can be challenging at times. The more questions you ask, the better off you will be.
