Operations Manager Review
at The AA
Level 3 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: March 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing and reviewing the day to day performance of the operation ensuring we are providing good outcomes to customers
To what extent do you enjoy your programme?
5/5
The programme is extremely varied and ties in well with my role, it helps me look at things from a different perspective and gives me a better understanding of how i can influence and impact those around me in both a positive and negative way.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt interpersonal skills and improved my method of communication with both internal and external customers.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organised with time frames set out well in advance of the modules being completed. You always have access to your own coach who is on hand to guide and support and the extensive online material is always available.
How much support do you receive from your employer?
5/5
My employer ensures that i have the time i need to attend live sessions, review learning material and complete my assignments as and when required. I feel 100% supported.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I always have access to my coach who is on hand to offer guidance e and support however that is rarely used as the volume of learning material available on their hub normally answers any questions i have, its also a place i can communicate with other members of my learning group.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it helps my to better identify communication methods and how i need to adapt these to the relevant environment, it also has me focus on things i do well and areas that i could look to improve.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there are a number of
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
I have worked in the AA for 20years and have always found it to be a great place to work, i have been supported in a number of different ways over the years which has helped me progress to where i am today.
What tips or advice would you give to others applying to The AA?
Think about where you want to, the business is a lot bigger then people realise and can open up great opportunities, don't put yourself in a box, reach out, expand your knowledge of what out business is and what we do and how we strive to provide good customer outcomes and think about how you can contribute to that.
