call handler Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: March 2024
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
answer calls to people that are broken down in their vehicle, or arranging a recovery/attendence for different companys
To what extent do you enjoy your programme?
4/5
i do enjoy my programme but when it comes to the difficult times it can get hard
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
confidence, better way in speaking,
Structure and Support
How well organised/structured is your programme?
5/5
it is well organised
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
it is a great place to grow and learn and helps alot of people in different ways
What tips or advice would you give to others applying to The AA?
start off strong and make yourselves noticable
