customer advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: March 2024
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role on a day-to-day basis includes helping various members and businesses in breakdown situations which can be very stressful for a member but its agents within my apprenticeship and many more that are helping these people.
To what extent do you enjoy your programme?
3/5
I enjoy the programme to an extent as I am able to actually make a difference to someone and my actions have consequences not just for me but for someone else as well
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Some of the new skills I have learnt include public speaking and a whole new level of confidence and awareness.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is very well organised when it comes to training days we have every week and the meetings we have with our development coach to discuss our progress and any missed training time due to other things in the business we are always able to get that time back.
How much support do you receive from your employer?
4/5
When it comes to support from my employer I couldn't ask for anything extra as they are always available to ask for any help that I may need and is able to walk me through it if needs be as well
How much support do you receive from your training provider when working towards your qualifications?
3/5
When it comes to support from the training provider we do get a list of what to do within our meetings and is normally available to answer any queries we may have
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The work we get from our training provider helps us perform better as we are able to get a better understanding of the customer and the business in general. This means we are able to be suited to the customers needs whatever the situation is.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
To my knowledge their isn't any further curricular activities outside of work.
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
The environment is very good and professional and the people that you work with are very good also
What tips or advice would you give to others applying to The AA?
Just be yourself and come with the right attitude.
