Customer Experience Coach Review
at The AA
Higher Level Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: February 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Coaching, Customer service, liaising with Customers both internally and extenernally
To what extent do you enjoy your programme?
4/5
Very much enjoy the coaching course
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Communication, ethical learning, personal / self-reflection
Structure and Support
How well organised/structured is your programme?
4/5
I like the independent learning aspect of it and also the comradery with my cohort when it comes to additional support. Their Hub is beneficial in keeping me structured.
How much support do you receive from your employer?
4/5
I am able to ustilise my 20% otjt as the requirement and my manager is very supportive and prompts me with additional opportunities to enhance knowledge
How much support do you receive from your training provider when working towards your qualifications?
4/5
A lot of support with additional webinars
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I've learned more coaching theory to assist with neurodivergence in the business, to support and be the best version of my coaching self.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are options available however I rarely take part
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
because I already have.
What tips or advice would you give to others applying to The AA?
Hone customer service skills
